Your Visit

What to expect, insurance information, and more!

The formation of AcuMaster was a project initiated 20 years ago with a group of experienced acupuncture and herbal medicine practitioners.

Our mission is to help patients find balance in their health and achieve a better quality of lives.

How You Can Prepare

Your healthcare experience with us starts the moment you first contact us. Whether you’re battling a serious illness or are simply curious about what Traditional Chinese Medicine can do for you, we will do our best to point you in the right direction to get the care you need. When you choose to see one of our practitioners — each of whom have experience in different areas — our receptionist will do their best to match you to the one that is best equipped to help you.

Initial Appointment or First Visit

When you come in for your first appointment, your practitioner will sit down with you for a consultation about your condition, during which they will conduct their diagnosis based on Traditional Chinese Medicine principles. Based on their observations and the medical history that you provide, they will then create a treatment plan tailored to your body’s unique needs.

If you have any questions or concerns, by all means bring them to your practitioner’s attention! Your appointment is all about you — your practitioner draws on their expertise and training to help you as best they can, but nothing will be done without your understanding and consent.

Insurance Coverage

Some insurance policies don’t allow for service providers to submit claims on patients’ behalf. Contact your insurance provider to find out what the rules on your policy are.

Occasionally, your insurance provider will need some time to process the claim. In those cases, we will need you to pay the full amount at the front desk. You can rest assured, however, that your claim has been submitted, and that your insurance provider will send the eligible covered amount directly to you once they’ve finished processing.

Canada Life
Canadian
Construction Workers union
Chambers of Commerce Group Insurance
CINUP
D.A. Townley
Claim Secure
Cowan
Desjardins
First Canadian
GMS Carrier 49
GMS Carrier 50

LiUNA local 183
LiUNA local 506
Group Health
Group Source
Industrial Alliance
Johnson
Johnston Group Insurance
Manion
Manulife
Maximum
Pacific Blue Cross
Peoples Corporation

Standard Life
Sunlife
Telus
WCB Claim – Work Safe BC (WSIB)
MSP – Medical
Service Plan (OHIP Counter part)
ICBC – Insurance Corporation of British Columbia (Similar to Ontario Auto)

Clean

We take sanitation and hygiene seriously to ensure the health and safety of our community!

Professional

We are passionate in providing quality treatment and care to help guide our patients in long term health benefits.

Results Driven

We proudly work together with our patients and goal for the best results in their well-being.